Why can't Juvenile Home staff handle probation issues and questions?

Although Juvenile Home staff are under the direct control of the Chief Probation Officer and the facility is a division of the Probation Department, statutes clearly define their duties. Specifically, juvenile correctional officers and Juvenile Home staff are in charge of the custody, security and control of offenders detained within the facility. Current law mandates that probation officers handle most casework issues that are related to offenders that are detained within the Juvenile Home. Do not contact juvenile correctional officers on holidays or weekends in an attempt to resolve probation (supervision) issues.

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1. What is the difference between probation, Post Release Community Supervision (PRCS), mandatory supervision, and parole?
2. If someone is placed on probation in another county or state, but they reside within Lake County, which agency supervises them?
3. How long are offenders on probation?
4. What is the Probation Department's responsibility with respect to offenders that have been adjudicated or convicted, but not yet sentenced?
5. What information can I obtain about a probationer from the Probation Department?
6. Can I access information from the Probation Department about my spouse or adult child that is under their supervision?
7. Restitution? I am a victim and I have not received a restitution payment for some time. What agency should I contact?
8. Why can't Juvenile Home staff handle probation issues and questions?
9. Can I bail out my child (juvenile) that has been booked into the Juvenile Home?
10. May I, as a parent of a juvenile offender, bring money to the Juvenile Home for my child's commissary privileges?
11. I was informed by law enforcement that I could pick my child up at Juvenile Home. How do I accomplish this?